Word Of Mouth Spreads to…
If you think that word of mouth only spreads to the people that hear the words come out of someone’s mouth, consider this: I heard a story from a colleague recently who had a reasonably bad experience at dinner the other night. It started with the first employee that they spoke to. Unfriendly, didn’t smile, not very accommodating. It continued to spiral into a very bad experience, when dishes were served to people 10 minutes apart and not hot and fresh, we were charged extra after having placed their order because the person that took...
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